Management fundamentals
Defining performance, situational leadership, team building, motivation, delegation, setting and receiving goals, and feedback.
All programmes
Bank Branch and Unit Managers
A programme that combines the fundamentals of management with the topics specific to branch banking.
- Duration
- 2 days
- Group
- Ideally 12, at most 16 participants
- Format
- In person, tailored to your organisation
- Category
- Leadership and Management
In banking, employees want managers who support their development, and customers want teams that pay close attention to them. The programme combines the fundamentals of management with topics specific to running a branch, working through real cases. It aims to help current and prospective managers develop their competencies and pass them on to their teams.
Who it is for
- Bank branch and unit managers
- Prospective managers preparing for these roles
What it develops
- Performance, situational leadership, teamwork, motivation, delegation, goals and feedback
- The branch manager and branch stakeholders
- Relations and diplomacy with head office
- Methods for generating business in branch banking
- Branch and customer relations
Programme content
The branch manager and stakeholders
The branch manager's role and relationships with branch stakeholders.
Working with head office
Relations and diplomacy with head office.
Generating business
Methods for generating business in branch banking.
Branch and customer relations
Managing the relationship between the branch and its customers.
Planning a programme?
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