Types of conflict
Types of conflict and how people behave in conflict.
All programmes
Conflict Management and the Art of Agreement (Pharmaceutical Sector)
Managing conflict and turning it into synergy, with cases specific to the pharmaceutical sector.
- Duration
- 2 days
- Group
- 12–16 participants
- Format
- In person, tailored to your organisation
- Category
- Pharmaceutical Sector
The programme focuses on managing conflict at work rather than avoiding it, and on which behaviours produce better outcomes in response to different attitudes. It shares methods for managing conflict between colleagues to create a more collaborative environment and raise productivity. The content is built around cases and role-plays specific to the pharmaceutical sector.
Who it is for
- All professionals in the pharmaceutical sector
What it develops
- Types of conflict; managing difficult, passive-aggressive, hurried and stressed colleagues
- Taking a position in conflict and moving towards a solution
- Case and inventory exercises
Programme content
Difficult colleagues
Ways to manage difficult and passive-aggressive colleagues.
Stressed and hurried people
Working with stressed and hurried people; the keys to managing difficult people.
Taking a position
Taking a position in conflict and moving towards a solution.
Defusing tension
Removing tension from a stressful conversation.
Cases and inventories
Pharmaceutical-sector case and inventory exercises.
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