Hearing or listening?
The difference between physical hearing and listening; active listening through metaphors.
All programmes
Listen Actively, Analyse, Ask! (Pharmaceutical Sector)
Turning listening into a habit and clarifying needs with the right question.
- Duration
- 2 days
- Group
- 12–16 participants
- Format
- In person, tailored to your organisation
- Category
- Pharmaceutical Sector
The programme aims to help participants internalise being fully present, in mind and body, and make active listening a habit. Metaphors are used to raise awareness, and the foundations of analysis and effective questioning are laid so that needs can be clarified. The pharmaceutical version also practises pain, strong, FOQ, situation and social-style-based questions through case studies.
Who it is for
- Professionals who want to develop active listening and questioning skills
What it develops
- Hearing or listening? Types of listening; focus, empathy and sympathy
- Curiosity, observation and analysis
- Pain, strong, FOQ and situation questions; questions tailored to social style
- Case studies
Programme content
Types of listening
Types of listening; focus, empathy and sympathy.
Curiosity, observation and analysis
Being curious, observing and analysing what you hear.
Question types
Pain, strong, FOQ and situation questions.
Questions by social style
Building questions around the other person's social style.
Case studies
Applying what has been learned through case studies.
Planning a programme?
Write directly about in-house training, coaching or a speaking invitation. Let us clarify your organisation's needs together.
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