Muhammet Fidan
All programmes

Customer Experience

Taking the concept of customer experience to every level of the organisation.

Duration
2 days
Group
Ideally 12, at most 15 participants
Format
In person, tailored to your organisation
Category
Sales and Customer Experience

Customers whose needs are met keep working with you; customers whose expectations are exceeded become loyal. The programme introduces the concept of customer experience to professionals across the company and looks at the steps taken while serving customers and at the awareness and competencies of the people who make the difference. It aims to develop the competencies of employees involved in customer experience processes at every level.

Who it is for

  • Professionals at every level of the company

What it develops

  • The concept of customer experience
  • The competencies employees need in customer experience processes at different levels

Programme content

The concept of customer experience

What customer experience is; the difference between meeting needs and exceeding expectations.

Competencies at every level

The awareness and competencies of employees involved in customer experience processes at different levels.

Other programmes

Sales and Customer Experience Core Sales Skills From first contact to after-sales: selling that analyses needs accurately and takes on the role of adviser. 2 days · Ideally 12, at most 15 participants View programme Sales and Customer Experience Sales Coaching Helping sales managers lead their teams and team dynamics with a sales focus. 2 days · Ideally 12, at most 15 participants View programme Sales and Customer Experience Customer Focus The essentials of keeping customers happy, explored through sample cases and simulations. 2 days · Ideally 12, at most 15 participants View programme

Planning a programme?

Write directly about in-house training, coaching or a speaking invitation. Let us clarify your organisation's needs together.

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