Types of conflict
Types of conflict and how people behave in conflict.
All programmes
Conflict Management and the Art of Agreement
Managing conflict instead of avoiding it, and turning it into synergy.
- Duration
- 2 days
- Group
- Ideally 12, at most 16 participants
- Format
- In person, tailored to your organisation
- Category
- Communication and Negotiation
The programme focuses on managing conflict at work rather than avoiding it, and on which behaviours bring better outcomes in response to different attitudes. It shares methods for managing conflict between colleagues in particular, creating a collaborative environment and raising productivity.
Who it is for
- All professionals
What it develops
- Types of conflict and how people in conflict behave
- Managing difficult, passive-aggressive, hurried and stressed colleagues
- Taking a position in conflict and moving towards a solution
- Removing tension from a stressful conversation; case and inventory exercises
Programme content
Difficult colleagues
Ways to manage difficult and passive-aggressive colleagues.
Stressed and hurried people
Working with stressed and hurried people; the keys to managing difficult people.
Taking a position
Taking a position in conflict and moving towards a solution.
Defusing tension
Removing tension from a stressful conversation.
Cases and inventories
Case and inventory exercises.
Planning a programme?
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