Communication in the organisation
The place of effective communication in organisational life and its effect on personal development.
All programmes
Effective Communication Skills
Empathetic, effective communication in one-to-one conversations, in writing, on the phone and in meetings.
- Duration
- 2 days
- Group
- Ideally 12, at most 16 participants
- Format
- In person, tailored to your organisation
- Category
- Communication and Negotiation
Organisations with internal communication problems feel it first through their customers. The programme aims to build individual awareness and skill in the most frequently used channels, such as one-to-one conversations, written communication, the phone, presentations and meetings, with a strong emphasis on empathetic approaches. Topics are covered through personal and organisational cases, simulations and analysis questionnaires.
Who it is for
- Employees and supervisors in field and support teams
- Managers and prospective managers
What it develops
- The place of effective communication within the organisation and its role in internal and external customer satisfaction
- Managing the 360-degree relationship circle
- Effective communication between field and support teams
- Cases, simulations and analysis questionnaires
Programme content
Customer satisfaction
The role of communication in internal and external customer satisfaction.
The 360-degree relationship circle
How effective communication helps manage the relationship circle.
Field and support teams
Effective communication methods between field and support teams.
Cases and simulations
Personal and organisational cases, simulations and analysis questionnaires.
Planning a programme?
Write directly about in-house training, coaching or a speaking invitation. Let us clarify your organisation's needs together.
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